Yes and no. The Town increased its service rates under the franchise agreement with Recology in October 2020. Those rates were not effective until January 1, 2021. However, the Town changed franchisees to Greenwaste on that date as well. The rates under which the new franchise was negotiated were the Recology rates that would have been effective January 1, 2021.
However, because of Recology’s billing cycle, some residents were only billed for 2 months out of a 3-month quarter in order to terminate the service on December 31, 2020. Their new initial billing from Greenwaste was for a full quarter beginning January 1, 2021. Therefore, the final billing from Recology and the initial billing from Greenwaste cannot be effectively compared as they represent different numbers of months of service.
In addition, during the transition of services, the Town and Greenwaste discovered that the subscription service levels provided by Recology to the Town and Greenwaste during the service transition did not always match the service level provided to the resident. In some cases, the resident was receiving a higher level of service than they were being charged for under their billing services. Greenwaste will be connecting with each resident that has an incorrect attributed service level to determine exactly what service level they desire to retain and their billing will be adjusted accordingly.