What if I am delivered fewer carts than I set out?

All carts set out Curbside for removal during the weeks of cart transition will be removed.  However, your account with Recology has a specific per cart subscription and there is a subscription fee (service and/or cart rental) associated with each cart. Only the amount of carts on that subscription will be replaced. We don’t want to begin charging for services you may not want to receive, so if you are currently paying for service on fewer carts than you set out, you will only be delivered the number and type of carts based on the information in Recology’s database. The excess carts will be removed but not replaced. In this case, a cart hanger will be left on your new carts indicating how many and what type of carts were removed and not replaced, and you can contact Customer Service if you would like to subscribe to additional services.

IN SUMMARY: If you want excess carts removed but not replaced, you can set them out; but, if you want all carts removed and replaced (increasing your subscribed service level), contact Customer Service when you receive the cart hanger. If you do not want your owned carts replaced, do not set them out during the transition weeks.

Show All Answers

1. Why did the Town change service providers?
2. When did Greenwaste start providing services to Atherton?
3. Did the rates go up?
4. Are the service levels changing?
5. What is the billing schedule for Greenwaste?
6. When will you be changing out my carts?
7. What about my extra carts that I purchased separately?
8. What if I am delivered fewer carts than I set out?
9. What materials go in the gray, green and blue carts?
10. Why is Food Waste moving to to the Gray Cart?
11. What is the best way to put food in the Gray Cart?
12. Can I still add vegetable scraps to the Green Cart?
13. What changes are being made to Backyard Services?
14. How do I set out EXTRA Material for collection?
15. What constitutes "Excess Mixed Compostables"?
16. Can I set out household batteries & cell phones?
17. Can I set out used motor oil and filters?
18. How is excess material collected & charged