Atherton

In preparation of the storm the Town has include safety tips and information to keep handy:

Resident Safety - 911 for Downed Power Lines

Your safety is our first concern. If you see a downed power line, assume it is energized and keep yourself and others away. Call 911 immediately to report the location of the downed line then 1-800-743-5002, PG&E's 24-Hour Emergency and Customer Service Line. During and after a storm, please keep away from flooded areas and downed trees, as these areas could be hiding an energized power line.

outages

Preparing for Outages

  • Have battery-operated flashlights and radios with fresh batteries ready. Listen for updates on storm conditions and power outages.
  • Standard wax candles are not recommended. LED candles are a safe alternative.
  • If you have a telephone system that requires electricity to work (such as a cordless phone or answering machine), plan for alternate communication - have a standard telephone handset, cellular telephone or pager ready as a back up.
  • Freeze plastic containers filled with water to make blocks of ice that can be placed in your refrigerator/freezer during an outage to prevent foods from spoiling.

Safety Tips

  • Treat all downed power lines as if they are "live" or energized. Keep yourself and others away from them. Call 911, then notify PG&E at 1-800-743-5002.
  • Use battery-operated flashlights, not wax candles.
  • Customers with generator should make sure they are properly installed by a licensed electrician. Improperly installed generators pose a significant danger to our crews.
  • Unplug or turn off all electric appliances to avoid overloading circuits and fire hazards when power is restored. Simply leave a single lamp on to alert you when power returns. Turn your appliances back on one at a time when conditions return to normal.
pge lineman

Report a Power Outage: 1-800-743-5002

  • Before calling PG&E about a power outage, check to see if other neighbors are affected. This would confirm if an outage has occurred in just your residence or within the neighborhood area.
  • If only your residence is without power, check circuit breakers and/or fuse boxes to see if the problem is limited to the home electric system.
  • After performing the steps above, single or neighborhood outages can be reported to: PG&E's 24-Hour Emergency and Customer Service Line: 1-800-743-5002.
  • Once your outage has been reported, you can call PG&E's Outage Information Line at 1-800-743-5002 to get a status report on your outage and the anticipated time your power will be turned back on.
  • If you lose power overnight, you can call PG&E to request a wake-up call. We'll be happy to give you a wake-up call, as well as up-to-date information on your outage and time of restoration
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